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Privacy Policy

Last update: 12/6/2025

1. Introduction

The Automatic Writing is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when using our automatic writing letter services.

2. Information We Collect

We collect the following information when you use our services:

2.1. Information Provided by You

  • Full name
  • Email address
  • Information about the deceased loved one (name, relationship, date of death, etc.)
  • Answers to the personalized questionnaire
  • Messages and questions you want to ask the deceased loved one

2.2. Payment Information

  • Transaction data (processed by secure payment gateway - Stripe)
  • We do not store complete credit card data

2.3. Technical Information

  • IP Address
  • Browser and device type
  • Pages visited and browsing time
  • Cookies and similar technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Process and deliver your automatic writing letter order
  • Communicate about your order status via email
  • Process payments and prevent fraud
  • Improve our services and user experience
  • Send important updates about the service
  • Respond to questions and provide customer support
  • Comply with legal and regulatory obligations
  • Send marketing communications (only with your prior consent)

4. Information Sharing

We do not sell, rent or share your personal information with third parties, except in the following situations:

  • Service Providers: We share data with payment processors (Stripe), communication services (email services) and hosting.
  • Legal Obligations: When required by law, court order or competent authorities
  • Rights Protection: To protect our rights, property, safety or those of third parties
  • Mediums: Necessary information is shared with our mediums for the letter production (always confidentially and securely)

5. Protection of Sensitive Data

We recognize that information about deceased loved ones and spiritual issues is of an extremely sensitive and personal nature. Therefore:

  • All data is encrypted during transmission and storage
  • Access restricted only to authorized employees and mediums
  • We do not share letter content with third parties
  • We implement strict security measures
  • We train our team on confidentiality and ethics

6. Data Storage and Retention

We store your information for the time necessary to:

  • Fulfill the purpose for which they were collected
  • Meet legal, accounting and tax requirements (minimum 5 years)
  • Resolve disputes and enforce our agreements

After this period, data is anonymized or securely deleted.

7. Your Rights (Privacy)

You have the following rights regarding your personal data:

  • Access: Request information about the data we collect about you
  • Correction: Request correction of incomplete, inaccurate or outdated data
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Portability: Request a copy of your data in a structured format
  • Revocation of Consent: Withdraw consent for data processing
  • Objection: Object to data processing in certain circumstances

To exercise these rights, contact us through the channels available on the website.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality
  • Analyze site usage and trends
  • Personalize your experience
  • Remember your preferences

You can manage cookies through your browser settings.

9. Information Security

We implement technical and organizational security measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Role-based access control
  • Continuous security monitoring
  • Regular and secure backups
  • Periodic security audits

10. Privacy of Minors

Our services are intended for people over 18 years of age. We do not knowingly collect information from minors. If we become aware that we have collected data from minors without parental or guardian consent, we will take steps to delete such information.

11. International Data Transfer

Your data may be transferred and processed on servers located outside your country (mainly cloud services and payment processors). We guarantee that these transfers meet security requirements and that there is adequate data protection.

12. Changes to this Policy

We may update this Privacy Policy periodically. We will notify about significant changes via the website or by email. The date of the last update will always be indicated at the top of this page.

13. Contact

For questions, requests or complaints related to this Privacy Policy, please contact us via email available on the website.